Shop Policies and FAQ

PAPER HEARTS SHOP POLICIES

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads

If you are not 100% satisfied with your order, please contact me within 3 days of delivery.

You may request a cancellation within 24 hours of purchase.

If there is a problem with your order, you must ship items back within 30 days of delivery. 

  

TURN-AROUND TIME

Processing and shipping times vary for each project. Please reference the item listing for turn-around time. If you have any questions, please contact us!

PROOFING

Once your order is received, we will send you a proof within 7 business days. Your pricing includes two free rounds of proofing of your order. Every additional change to your proof after two rounds will incur a $25 fee, billed separately. If you are ordering your invitation along with other pieces for your suite, we will send you one proof with all of pieces ordered. We will print with the entire order, and ship all together.

PACKAGING

All products are packed carefully to ensure they arrive in perfect condition. In the event of a lost package, please email me and I will do everything I can to make sure it gets to you. If the package is damaged, please contact me within 3 days of delivery.

SHIPPING

Digitally printed invitation suites will ship within 10 business days following the approval of your suite. Suites that include Foil or Letterpress require up to an additional 4 weeks of production time. We cannot rush this process due to the nature of the printing methods.
All orders are shipped via USPS Priority or FedEx. Orders typically arrive within 2-5 days after shipment. Rush processing is available for an additional fee. Contact us for details.

INTERNATIONAL ORDERS

Paper Hearts Invitations is not responsible for country customs fees. Customs fees are the responsibility of the customer. I cannot ship your order as a gift to avoid the fees. 

FREQUENTLY ASKED QUESTIONS

Do you offer local Morgantown pickup?
Yes, I offer local pickup for most products. If you are not local, I am happy to ship your invitations to you! If products need to be shipped they arrive via USPS or FedEx with tracking information and insurance.

How many wedding invitations should I order?
My general rule of thumb is to order 10 extra invitations with your order. This allows extra for any last minute guests you’d like to invite as well as any post office returns that are unable to be reused.  

Will I see a proof before anything is printed?
Yes, nothing goes to print without signing off on a proof.

What is the timeline for sending out invitations?
Party and Shower Invitations should be sent out about a month before the event. Order them no later than 2 months before the event.
Save the Dates should be sent out 6-8 months before your wedding date. Order them no later than 2 months before your send out date.
Wedding Invitations should be sent out 2-3 months before your wedding date. Order invitations no later than 4-6 months before your wedding date.